Complaints

Complaints

Customers have the right to submit a complaint regarding a purchased product, particularly if the product does not conform to the sales contract.

Complaints can be submitted by email to: info@luxgifts24k.com.

When submitting a complaint, customers are encouraged to provide their order number, a description of the issue and, where possible, photographs showing the defect or non-conformity.

Complaints will be reviewed within 14 calendar days of receipt. Customers will be informed of the outcome of their complaint by email.

Submitting a complaint does not limit the consumer's rights under applicable law.